Frequently Asked Questions

Are all massage therapists registered at your clinic?


Yes. Ontario’s Massage Therapists are primarily self-employed health professionals, working in a variety of settings such as Massage Therapy clinics, chiropractic or multi-disciplinary clinics, health spas, long-term care facilities, community health clinics and hospitals, as well as private practice. To practise Massage Therapy in Ontario, you must first obtain a Certificate of Registration from the College of Massage Therapists of Ontario (CMTO). Only those registered with the College may use the protected titles “Registered Massage Therapist” (RMT) or “Massage Therapist” (MT)




Do I have to get fully undressed?


No. You can receive an effective, therapeutic massage regardless of what clothing (if any) you choose to remove. Your comfort and ability to relax is a top priority for our RMTs. It enables them to deliver effective massage therapy as well as make you feel at ease. RMTs are trained to make sure the sheet on the massage table always drapes you and ensures your privacy. If at any time you feel uncomfortable due to pain, treatment or draping, please let your RMT know. Before and after the massage, you will be able undress and dress in complete privacy.




Is Massage covered under extended health insurance?


Because massage therapy is a recognized health care treatment, most extended plans cover massage therapy and many offer direct billing. It’s best to check with your insurance provider before your appointment to see how much is covered and whether you require a doctor’s note in advance for reimbursement purposes. If your insurance company is not set up for direct billing with DiscoverWellness, please be prepared with an alternate form of payment. After your treatment you will be provided with a receipt, signed by the RMT that treated you, that you may use to arrange for subsequent reimbursement with your insurance company.




How long is a massage?


Massages last for either 30, 45, 60 or 90 minutes, including a 5-10-minute dressing time and health assessment to ensure a safe, personalized massage. Dressing and assessment times can vary.




Is Massage just for relaxation?


While massage is a great way to promote relaxation, massage therapy is so much more. Massage helps manage pain, reduce stress, improve circulation, decrease muscle tension, ease breathing difficulties, lower blood pressure, reduce headaches, improve mobility, promote sleep, manage anxiety & depression and helps improve your overall wellness.




Do I get notified for my massages?


Yes. Upon booking your appointment an email will go out to you verifying your appointment. Be sure to check your “junk mail” or “spam.” We will email you 48 hours prior to your appointment confirming your appointment. Should you wish to reschedule or cancel your appointment, you have 24 hours to cancel, otherwise a $25 cancellation fee applies. Besure to complete your Covid PreScreen that is in your 48 hour reminder as well by just clicking the link in the email.




How often should I get a massage?


Depending on your preventative and maintenance needs, one massage per month is the recommended frequency. If your specific condition or needs demand it, your RMT will design a customized treatment plan which may involve more or less frequent massages.




Will I experience soreness after a massage?


It’s not uncommon to feel some muscle soreness after a massage. Massage triggers a release of lactic acid stored in tight muscles, which can create a temporary feeling of soreness. Many people enjoy post-massage heightened energy levels and an increased range of motion.




What can I expect during my first massage?


Prior to your first massage, you’ll complete a health history (Intake form) and address any of your concerns and goals with your massage therapist. Once the treatment has been determined, the RMT will leave the room to allow you the privacy to get onto the table and make yourself comfortable. Before re-entering the room to begin the treatment, your therapist will knock on the door.




Do you offer Direct Billing?


We provide direct billing to most insurance companies. Should you have questions on whether your massage (or part of it) is covered by your benefits, please contact your insurance provider prior to receiving a treatment. Anyone who receives a service from Discover Wellness is responsible for payment of the fees associated with that service, regardless of coverage granted by a benefits provider. Here are some the the companies we currently bill directly to: -Great West Life -Sunlife -Manulife -Green Shield -Blue Cross -Canada Life -Johnson Inc -ClaimSecure For a full list of companies we direct bill to, contact us directly as the list is long!. * Note: Please be sure to ask your insurance provider whether massage therapy is covered by your company’s health plan.